Shipping Policy — WQED
Effective Date: July 14, 2026
Thanks for shopping with us! All orders are shipped exclusively within the United States. Here is everything you need to know about how your order gets to you.
1. Order Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). If we are experiencing a high volume of orders or during major sales events, shipments may be delayed by an additional 1–2 business days. We will notify you via email if there are any significant delays with your order.
2. Shipping Rates & Delivery Estimates
Shipping charges and estimated delivery dates for your order will be calculated and displayed at checkout.
We offer the following shipping options:
- Standard Shipping: Arrives in 3–7 business days after order processing
- Expedited Shipping: 2–3 business days after order processing
- Overnight Shipping: 1 business day after order processing
Note: Delivery delays can occasionally occur due to carrier volumes or severe weather, which are outside our control.
3. Free Shipping
We offer free standard shipping on all orders over $50 within the United States. Shipping costs are excluded from the $50 minimum — the minimum for free shipping must be met by merchandise costs and/or donations.
4. Shipping Restrictions
- US Only: We only ship to addresses located within the 50 United States. We do not ship internationally.
- PO Boxes & APO/FPO: We do ship to PO Boxes or military APO/FPO addresses. If you require delivery to a PO box, please select Standard Shipping at checkout.
5. Order Tracking
Once your order leaves our facility, you will receive a shipment confirmation email containing a tracking number.
6. Damaged, Lost, or Stolen Packages
If your order arrives damaged or is lost in transit, please contact us immediately at shop@wqed.org within seven days of your expected delivery date. We will file a claim with the carrier and work to send a replacement or issue a full refund as quickly as possible.
7. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake after placing your order, contact us immediately at shop@wqed.org —we can update your address before the order leaves the warehouse.
8. Contact Us
If you have any questions or concerns about your shipment, please reach out to us at shop@wqed.org. Our hours are Monday-Friday, 9 AM - 5 PM EST.