Every purchase helps support WQED!


Customer Service

Contact Us

Email Us:shop@wqed.org

24 hours a day/7 days a week

Orders can be sent to the below address. If you need assistance calculating shipping and handling or applicable tax, please contact Customer Service at 1/800-274-1307.

4802 Fifth Avenue
Pittsburgh, PA 15213

Checking on Your Order

Hours: 10am EST 3pm EST, Monday thru Friday, excluding holidays.

Return Policy

You may return any unopened portion of your shop WQED order for an exchange or full product refund (shipping and handling charges are not refunded) within 30 days of receipt. For questions regarding returning/exchanging an item, please call 1/800-274-1307, or send an e-mail to shop@wqed.org.

Received damaged or defective items?

If you received defective or damaged items, please contact Customer Service for replacement.

Shipping and Handling

View our Shipping Rates (Excel)

IN STOCK items ship from Shop WQED within 3 business days, except when USPS NEXT DAY AIR is selected.

Standard Shipping via USPS (5 – 10 calendar days). USPS Next Day Air (add $15.00 to the standard shipping & handling rate) – delivery next business day if ordered by 3 pm EST Monday thru Friday, excluding holidays.

Sales Tax

All shipments to a Pennsylvania address will be charged 7% sales tax.  Due to orders being shipped from Allegheny County, we are required to charge 6% PA state sales tax and 1% Allegheny County sales tax to all PA deliveries.